Privacy Policy

1. Introduction

This Privacy Policy explains how Model Axxiss (referred to as "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, services, or interact with our business.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Company Name: Model Axxiss Limited
Company Registration Number: 16797618
ICO Registration Number: ZB247891
Email: info@modelaxxiss.co.uk
Phone: +44 7887164490

2. Information We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address
• Project Information: Details about your structural steel detailing projects
• Communication Data: Correspondence via email, phone, or contact forms
• Payment Information: Billing details (processed securely through third-party providers)

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, navigation patterns
• Cookies: See our Cookie Policy section below for details
• Analytics Data: Aggregated website usage statistics

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide structural steel detailing, BIM modelling, and related services
• To communicate with you about projects, quotes, and service delivery
• To process payments and manage invoicing
• To respond to your enquiries and provide customer support
• To send you relevant information about our services (with your consent)
• To improve our website, services, and customer experience
• To comply with legal and regulatory requirements
• To protect against fraud and ensure website security

5. Sharing Your Information

We may share your personal data with the following categories of recipients:

5.1 Service Providers

• IT and Cloud Services: Hosting providers, email services, CRM systems
• Payment Processors: Secure payment gateway providers
• Professional Advisors: Lawyers, accountants, insurers
• Analytics Providers: Google Analytics (anonymized data)

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

6. International Data Transfers

We primarily store and process your data within the United Kingdom and European Economic Area (EEA). However, some of our service providers may be located outside the UK/EEA.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• UK GDPR-approved Standard Contractual Clauses
• Adequacy decisions by the UK Government
• Binding Corporate Rules
• Privacy Shield framework (where applicable)

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

After the retention period expires, we will securely delete or anonymize your personal data.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation on how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for consent-based processing
• Right to Lodge a Complaint: Complain to the Information Commissioner's Office (ICO)

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant advertisements (with consent)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information, see our detailed Cookie Policy.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and security
• Secure backup and disaster recovery procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@modelaxxiss.co.uk.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Right to Complain to ICO

You have the right to lodge a complaint with the UK's supervisory authority for data protection:

15. Consent and Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you provide us with personal data about other individuals (e.g., employees, contractors), you confirm that you have their consent to do so and that you have made them aware of this Privacy Policy.